If you are having a facial or massage treatment for the first time, we ask that you arrive at least 10 minutes prior to your scheduled appointment time for counselling. From the second treatment, please arrive at least 5 minutes prior to your appointment time.
Arriving late may limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next client.
If for some reason you are unable to keep your appointment, please contact us at least 24 hours in advance. Cancellation within 24 hours of your booking or a no-show will incur a cancellation fee.
Please be sure that you do not fall into any of the following categories :
- You have health concerns such as high or low blood pressure, diabetes, heart disease or allergies
- You are pregnant
- You are currently under a doctor’s care
- You are currently taking medications
If you fall any of the above categories or you are in a bad condition or have consumed alcohol on the day,we may not be able to provide you with treatment.
We ask that you remove your jewelry and contact lenses (facials only) prior to your treatment. Please do not bring valuable personal items. We are not responsible for lost or stolen items.